Terms of Service

1. Agreement to these terms

Precision Inspection ("Precision Inspection", "we", "us" or "our") is a Dubai-based property inspection and snagging firm operating across the United Arab Emirates in exclusive partnership with Provident Real Estate. By accessing the Website, requesting a quotation, or booking or accepting our Services, you ("you", "your" or the "Client") confirm that you are at least 18 years old, that you have authority to enter into these Terms (including on behalf of any company or property owner you represent), and that you accept these Terms.

Where a written quotation, proposal or service agreement is issued for a particular engagement, it forms part of the contract between us. If there is a conflict, the quotation or service agreement prevails over these Terms for that engagement only.

2. Our services

We provide engineering-led property inspection services in the UAE, which may include new-handover snagging, property resale inspections, home orientation and handover support, thermographic (thermal imaging) inspections and leak detection, 11-month warranty inspections, building condition audits, MEP and structural surveys, commercial property inspections and property management support.

Each engagement is limited to the specific Services described in your quotation or booking confirmation. Any additional work requested on site or after the inspection may be subject to additional fees and a separate confirmation.

3. Quotations & bookings

• Quotations are based on the property information you provide (type, size, location and condition). If the property differs materially from what was described, we may revise the fee or the scope before or on the day of the inspection.
• Quotations are valid for the period stated on them or, if none is stated, for 30 days.
• A booking is confirmed only when we send you a written confirmation (by email, WhatsApp or SMS) and any deposit requested has been received.
• Inspection dates and times are subject to inspector availability, developer or building-management access rules and weather conditions. We will make reasonable efforts to keep the agreed appointment and will notify you promptly if it must be rescheduled.
• Promotional offers and vouchers displayed on the Website are subject to their own stated conditions, are non-transferable, cannot be exchanged for cash and may be withdrawn at any time.

4. Property access & your responsibilities

To carry out the Services you agree to:

• Confirm that you are the owner, tenant or authorised representative of the property and have the right to arrange the inspection.
• Arrange safe and lawful access to the property, including any developer, community, security or building-management permissions, keys, access cards and permits, at the agreed date and time.
• Ensure that utilities (electricity, water, air-conditioning and drainage) are connected and operational where testing of those systems forms part of the Services.
• Ensure the property is reasonably clear of furniture, stored items, construction debris or other obstructions that would prevent inspection of surfaces, fittings and equipment.
• Disclose any known defects, previous repairs, ongoing disputes with the developer or hazards at the property.
• Ensure a safe working environment for our inspectors. We may pause or stop an inspection if we consider conditions to be unsafe.

If we cannot access the property, or cannot complete the inspection for reasons outside our control, a call-out or re-visit fee may apply.

5. Scope & limitations of inspections

Our inspections are visual, non-invasive and non-destructive unless otherwise agreed in writing. You acknowledge and agree that:

• An inspection reflects the condition of the property, and of the accessible and visible elements of it, at the date and time of the inspection only.
• We do not dismantle, open, move or remove fixtures, finishes, furniture, appliances, insulation, ceiling panels or built-in units, and we do not inspect concealed, inaccessible, buried or hazardous areas.
• Thermal imaging and moisture readings indicate temperature or moisture variations and may be affected by weather, occupancy, recent use of water, air-conditioning settings and the materials involved. They are indicative and not a guarantee of the presence or absence of leaks or defects.
• Unless expressly included, we do not test for asbestos, mould, radon, pests, soil conditions, environmental hazards, or compliance with building codes, fire and life-safety regulations or planning approvals, and we do not perform structural engineering calculations or certify structural adequacy.
• We do not provide valuations, and our reports must not be relied upon as a valuation, a warranty, an insurance survey or a guarantee of the future performance of the property or any system within it.
• Defects may develop, become visible or be concealed after the inspection. We are not responsible for defects that were not visible or reasonably detectable at the time of inspection.

6. Inspection reports

• Reports are issued in electronic (PDF) format to the email address you provide, normally within the timeframe stated in your booking confirmation.
• Reports represent our professional opinion based on the observations made during the inspection and the information available to us at that time.
• Reports are prepared solely for the Client named in the booking and for the purpose stated. Any other person who relies on a report does so at their own risk, and we accept no responsibility to them.
• You may share a report with your developer, contractor, property manager, lawyer or lender for the purpose of rectifying or negotiating defects at the inspected property. Any other reproduction, publication or commercial use requires our prior written consent.
• Re-inspection or de-snagging visits, and any updated reports, are separate Services and may be subject to additional fees.
• Sample reports available on the Website are illustrative only and do not relate to any specific property.

7. Fees, payment & cancellation

• Fees are as stated in your quotation or booking confirmation and are quoted in UAE Dirhams (AED). Value-added tax (VAT) is applied in accordance with UAE law.
• Unless otherwise agreed in writing, payment is due before or on the day of the inspection. We may withhold delivery of the report until payment has been received in full.
• Overdue amounts may be subject to recovery costs and we may suspend further Services until payment is made.
• You may reschedule or cancel a booking by contacting us. Cancellations or rescheduling requests received with less than 24 hours' notice, and appointments where access to the property is not provided, may incur a cancellation or call-out fee of up to the full fee for the booked Service.
• Deposits are non-refundable unless we cancel the appointment and cannot offer a reasonable alternative date.
• If we are unable to complete the Services because of our own fault, we will either complete them on another date or refund the fees paid for the uncompleted portion.

8. Use of the website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use of the Website by, anyone else. You must not:

• Submit false, misleading or fraudulent information through our forms.
• Use automated tools to scrape, crawl or extract content or data from the Website without our permission.
• Attempt to gain unauthorised access to the Website, its servers, or any connected system or database.
• Introduce viruses, malware or any other harmful code, or otherwise interfere with the proper working of the Website.

We may limit the number of form submissions from a single source, and we may suspend or restrict access to the Website at any time without notice for maintenance, security or legal reasons.

9. Intellectual property

The Website and all of its content, including text, graphics, logos, images, videos, checklists, report formats, sample reports and software, are owned by or licensed to Precision Inspection and Provident Real Estate and are protected by copyright, trademark and other intellectual property laws. You may view, download and print content for your personal, non-commercial use only. You must not otherwise copy, modify, distribute, republish or create derivative works from any part of the Website without our prior written consent.

We retain all intellectual property rights in our inspection reports, methodologies and templates. On payment in full, you receive a non-exclusive, non-transferable licence to use the report for the purpose for which it was commissioned.

10. Disclaimers

The Website and its content are provided on an "as is" and "as available" basis for general information only. Articles, guides and blog posts on the Website do not constitute legal, financial, engineering or professional advice for your specific situation, and you should seek independent advice before acting on them.

While we take care to keep the Website accurate and up to date, we make no representations or warranties, express or implied, about the completeness, accuracy, reliability or availability of the Website or its content, or that the Website will be free from errors, viruses or interruptions.

11. Limitation of liability

To the fullest extent permitted by law:

• Our total aggregate liability to you arising out of or in connection with any engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the fees actually paid by you for the Services giving rise to the claim.
• We are not liable for any indirect, consequential or special loss, loss of profit, loss of rental income, loss of opportunity, diminution in property value, or costs of alternative accommodation, however arising.
• We are not liable for the cost of rectifying defects, for the acts or omissions of developers, contractors or other third parties, or for any decision you take (including to accept handover, complete a purchase or sign a lease) in reliance on a report.
• Any claim in relation to the Services must be notified to us in writing within 12 months of the date of the relevant inspection.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded or limited under UAE law.

12. Indemnity

You agree to indemnify and hold harmless Precision Inspection, its affiliates, officers, employees and inspectors from and against any claims, losses, damages, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website or a report, or any claim by a third party who relies on a report without our written consent.

13. Developers & third parties

We act as an independent third-party inspector on your behalf. We do not act for, and are not agents of, any developer, contractor or property management company. We cannot guarantee that a developer or contractor will accept, acknowledge or rectify any defect identified in our report, or the timing of any such rectification. Any dispute regarding rectification is between you and the relevant third party, although we will provide reasonable support, such as clarification of report findings, on request.

14. Privacy

We collect and use personal information in accordance with our Privacy Policy, which forms part of these Terms. By using the Website or our Services you consent to that collection and use.

15. Governing law & disputes

These Terms, and any dispute or claim arising out of or in connection with them, the Website or the Services, are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai as applied in the onshore courts. The courts of Dubai have exclusive jurisdiction to settle any such dispute or claim.

Before commencing formal proceedings, you agree to first raise any concern with us in writing so that we have a reasonable opportunity to resolve it.

16. General

• Entire agreement. These Terms, together with your quotation or booking confirmation and our Privacy Policy, constitute the entire agreement between you and us in relation to the Services.
• Changes. We may update these Terms from time to time. The version in force on the date you book a Service applies to that engagement. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
• Force majeure. We are not liable for any delay or failure to perform caused by events outside our reasonable control, including extreme weather, government action, utility failures, strikes or restrictions on access imposed by developers or authorities.
• Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any right under these Terms is not a waiver of that right.
• Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to any Provident Real Estate group company or successor.
• Language. These Terms are written in English. If translated, the English version prevails.

17. Contact us

If you have any questions about these Terms, please contact us: