Questions, answered.
Booking, inspection day and what happens next. The practical details, in one place.
Booking
When should I book snagging?
Book when the developer confirms the property is ready for inspection, ideally before accepting the keys. Confirm access and connected utilities.
Can I book evenings/weekends?
Yes. Evening and weekend slots are available. An engineer will confirm a suitable appointment.
How fast do you respond?
We respond within 30 minutes during business hours: Mon–Sat, 9AM–6PM.
Inspection day
How long does it take?
Apartments typically take 2–3 hours on site; villas take 4–6 hours. The engineer confirms timing for your property.
Do I need to be there?
Attendance is optional for the inspection. Arrange keys and access, and let us know if you would like to join the engineer.
Do utilities need to be on?
Yes. Water and electricity must be connected for full systems testing. Unavailable testing is recorded as a limitation.
Reports
When do I get it?
Your digital engineering report is issued within 24 hours of the inspection.
Is thermal imaging included?
Yes. Thermal imaging is included as standard in the snagging inspection methodology.
Can I see a sample?
Yes. Leave your details on the Sample Report page and you can download the full sample report as a PDF straight away.
Developers
What if the developer refuses to fix?
Keep the report and your correspondence organised, and ask the developer to respond to the recorded defects. An engineer can clarify technical observations. Seek qualified legal advice for a dispute; rectification is not guaranteed.
Payment
What payment methods do you accept?
The team will confirm available payment methods and payment timing when you book.
No questions match your search. Try another word, or talk to an expert below.
Still have a question?
If you didn't find an answer, feel free to reach out.